Privacy Policy

Last updated: October 7, 2026

This Privacy Policy explains how United Castles Limited ("we", "us") collects, uses, shares and protects personal data when you use use.live, also called Motion (the "Platform"): the website at https://use.live, our iOS, Android and TV apps, and use.live inside partners' apps and games. We are the data controller. We follow the Nigeria Data Protection Act 2023 and other data protection laws that apply to us.

1. What we collect

Account

Email address, username, display name, password (stored only as a secure hash), profile photo, and anything you add such as social media handles.
If you host: your host profile (what you do and your link) and when you agreed to our Terms.
Your display choices, such as whether to show your status badge and whether to appear on the boards.
When you created your account and which version of our Terms you agreed to.

Identity checks (before payouts)

Your name, date of birth, gender, phone number, country, the type of ID you used and its details (such as NIN, BVN, passport, driver's licence or voter's card), and a selfie or document images, collected by our verification partner Dojah.
We use your date of birth to check that you meet the age rules in our Terms. If your ID shows you are under 18, we record that so hosting, earning and payouts stay off for the account.
Payout details: your Nigerian bank account and the account holder's name returned by the bank, crypto wallet addresses and networks, and your Stripe account if you use one.

Activity on the Platform

Houses and calls you host or join, tickets, house passes, gifts, status purchases, the fee to go live, balances and withdrawals, with amounts, currencies, dates and payment references.
Chat lines (including people you @mention), gift messages and pins you post in houses, follows, and answers you give to a host's questions when buying a ticket.
Reports you make about other accounts, and reports others make about you.
Moderation records: warnings, restrictions, reports and decisions about your account, including a copy of any profile photo we removed and any moderator role a host gave you.
Your voice and camera in a house or call are streamed live through our video partner. We do not record houses. Other users can record short clips of a house using the clip feature (see below).
The clip studio, where we turn it on for you, runs only on your device. The names, photos and amounts you type into it stay there and are not sent to us.

Device, location and usage

IP address, device and browser type, app version, the site or app you came from, and approximate location (country, region, city and time zone) worked out from your IP address. We do not collect your precise location.
Which screens and features you use, so we can improve them, and crash and error logs.
Push notification tokens if you turn notifications on, and a security check by Cloudflare Turnstile when you sign up or reset your password, to stop bots.

Cookies and similar tools

We use cookies and local storage to keep you signed in and to remember your choices. Inside a partner's app, where cookies may be blocked, we keep your sign-in in local storage instead. We also use analytics and advertising tools (PostHog, Google Analytics and the Meta Pixel) to measure use and our ads. You can block or delete cookies in your browser settings, though some features may then stop working.

2. Why we use it, and our legal basis

To provide the Platform under our contract with you: running your account, houses, calls, chat, tickets, gifts, status, balances and payouts, and sending you emails and notifications about them.
To meet legal duties: checking identity and age before payouts, preventing fraud and money laundering, keeping financial records, and answering lawful requests from authorities.
For our legitimate interests: keeping the Platform safe (moderation, enforcing our Terms, security alerts when your account is signed into), understanding how it is used, and improving it. We weigh these against your rights.
With consent: marketing emails and push notifications, which you can turn off at any time, and for users under 18, the consent of a parent or guardian (see Section 8).

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. Our automated tools refuse a name that uses a word on our blocked list, so you can pick another, and flag other content for review. A person decides any warning, restriction or closure.

3. What other people can see

Your display name, username, photo, host profile and link, social handles you add, and your public page with your followers, how many people have joined your houses, and your upcoming houses.
In a house: your name and photo, whether you are on stage or a moderator, your voice and camera if on, your chat lines and pins, and any gift you send, shown with your name and the amount.
House chat stays in the host's house after a live ends. The host and anyone who has joined one of their lives can read it until it is deleted (see Section 6).
Your status badge and your rank on public boards, which anyone can see, including people who are not signed in. Money boards show ranks, not amounts. You can hide your badge or take yourself off the boards in your account settings, or ask us to.
If you report someone, we do not tell them it was you.
Hosts of calls see the names of buyers, what they paid and their answers to the host's questions.
Clips: other users can record short clips of a house, including the voices of people speaking, and share them off the Platform. The house is told when someone is recording.

5. Data outside Nigeria

Some of our providers store or process data outside Nigeria, for example in the United States and Europe. When we transfer data out of Nigeria we rely on the safeguards the Nigeria Data Protection Act allows, such as the provider's contractual commitments to protect it.

6. How long we keep it

House chat lines: 30 days after they are sent.
Checkouts you open but never pay: up to 30 days.
In-app notifications and updates: 30 days.
Sign-in codes, wrong code and password attempts, and the IP addresses logged with them: about 24 hours. After 10 wrong passwords we lock sign-in for that email for 15 minutes.
Account and profile data: while your account is open, then deleted or anonymised, except as below.
Payments, payouts and identity check records: for as long as financial, tax and anti-money laundering laws require, usually at least five years after the transaction or the end of our relationship.
Records of serious breaches, including child safety concerns: as long as needed to keep people safe and to support any investigation.
Other moderation records (warnings, restrictions, removed photos, name and price changes): while your account is open, and after it closes for as long as needed to enforce our Terms and stop banned people coming back.

7. Security

We encrypt data in transit, store passwords only as hashes, limit who on our team can see personal data, alert our team when admin tools are used, and ask for an emailed code before any withdrawal. No system is perfectly secure. If a breach puts your rights at risk, we will tell you and the Nigeria Data Protection Commission as the law requires.

8. Children and young users

The Platform is not for children under 13. If we learn that we hold data about a child under 13, we close the account and delete the data, except what the law requires us to keep.
Under Nigerian law anyone under 18 is a child. Users aged 13 to 17 may use the Platform only with the consent of a parent or legal guardian, who agrees on their behalf to our Terms and to this Policy.
Young users cannot host, earn, receive gifts or withdraw, so we do not ask them for identity documents. If an identity check shows someone is under 18, we keep that result to keep money features off for the account.
We do not knowingly use young users' data for targeted advertising.
A parent or guardian can email [email protected] to see the data we hold about their child, to correct it, to withdraw consent, or to have the account closed and the data deleted.

9. Your rights

Under the Nigeria Data Protection Act, you have the right to:

know what personal data we hold about you and get a copy;
have inaccurate data corrected;
have your data deleted, where we no longer need it or have no legal reason to keep it;
object to or restrict some uses of your data;
receive data you gave us in a common format, or have it sent to another company;
withdraw consent at any time, without affecting what we did before;
complain to the Nigeria Data Protection Commission (NDPC).

Email [email protected] from your account's email address to use these rights. We may need to confirm it's you, and we will reply within 30 days. If you live outside Nigeria, you may also have rights under your local law.

10. Changes to this Policy

We may update this Policy. We will change the date at the top, and for changes that matter we will tell you in the app or by email before they take effect.

11. Contact

United Castles Limited
Email: [email protected]